{"id":25738,"date":"2024-02-20T13:38:34","date_gmt":"2024-02-20T10:38:34","guid":{"rendered":"https:\/\/startgen.md\/?page_id=25738"},"modified":"2024-02-20T13:38:35","modified_gmt":"2024-02-20T10:38:35","slug":"procedura-de-returnare-a-marfii-si-mijloacelor-banesti","status":"publish","type":"page","link":"https:\/\/startgen.md\/ro\/procedura-de-returnare-a-marfii-si-mijloacelor-banesti\/","title":{"rendered":"Procedura de returnare a m\u0103rfii \u0219i mijloacelor b\u0103ne\u0219ti"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Reguli de retur a m\u0103rfii \u0219i banilor<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Anularea Comenzii<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care dori\u0163i s\u0103 anula\u0163i o comand\u0103 care \u00eenca nu a fost livrat\u0103, v\u0103 rug\u0103m s\u0103 apela\u021bi 069 63 78 78. \u00cen acest caz, Cump\u0103r\u0103torul se oblig\u0103 s\u0103 compenseze V\u00e2nz\u0103torului cheltuielile suportate de acesta pentru preg\u0103tirea m\u0103rfii pentru livrare, ambalare, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Reguli privind returnarea m\u0103rfii<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform Anexei la Hot\u0103r\u00eerea Guvernului R. Moldova nr. 329 din 23 mai 1995 privind regulile de preschimbare a m\u0103rfurilor nealimentare, procurate \u00een re\u0163eua de comer\u0163 cu am\u0103nuntul:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Punctul 23. Consumatorul e \u00een drept s\u0103 preschimbe marfa nealimentar\u0103&nbsp; de calitate&nbsp; adecvat\u0103 cu una similar\u0103 \u00een \u00eentreprinderea de comer\u0163 unde a fost procurat\u0103, dac\u0103 marfa nu i s-a potrivit&nbsp; dup\u0103&nbsp; form\u0103,&nbsp; gabarite, model,&nbsp; culoare, m\u0103rime, sau nu poate fi folosit\u0103 dup\u0103 destina\u0163ie din alte&nbsp; motive,&nbsp; cu&nbsp; excep\u0163ia&nbsp; m\u0103rfurilor&nbsp; nealimentare&nbsp;&nbsp; de&nbsp;&nbsp; calitate adecvat\u0103, conform anexei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorul&nbsp;&nbsp; are&nbsp; dreptul&nbsp; s\u0103&nbsp; preschimbe&nbsp; marfa &nbsp;de&nbsp; calitate adecvat\u0103 \u00een decurs de 14 zile, except\u00eend ziua procur\u0103rii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Preschimbarea m\u0103rfii de calitate adecvat\u0103 se efectueaz\u0103 dac\u0103&nbsp; ea nu&nbsp; a fost folosit\u0103, \u015fi-a p\u0103strat aspectul exterior, propriet\u0103\u0163ile de consum, sigiliile, etichetele fabricii, precum \u015fi bonul de marf\u0103&nbsp; sau de cas\u0103, eliberat consumatorului \u00eempreun\u0103 cu marfa v\u00eendut\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care la momentul adres\u0103rii \u00eentreprinderea de comer\u0163 nu dispune de marfa similar\u0103, consumatorul e \u00een&nbsp; drept&nbsp; s\u0103 cear\u0103 returnarea sumei pl\u0103tite pentru marf\u0103, iar v\u00eenz\u0103torul este obligat s\u0103 primeasc\u0103&nbsp; marfa&nbsp; \u015fi&nbsp; s\u0103 restituie suma pl\u0103tit\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorul \u00eei \u00eenainteaz\u0103 v\u00eenz\u0103torului preten\u0163iile sale&nbsp; expuse printr-o cerere scris\u0103. (V\u0103 rug\u0103m s\u0103 o depune\u021bi la cel mai apropiat sediu al companiei noastre.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Punctul 6. Preten\u0163iile consumatorului se examineaz\u0103&nbsp; numai dac\u0103 el prezint\u0103 bonul cas\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Punctul 7. V\u00eenz\u0103torul,&nbsp; este obligat s\u0103 primeasc\u0103 marfa de la consumator \u015fi s\u0103-i satisfac\u0103 cerin\u0163ele, dac\u0103 nu va aduce&nbsp; dovezi&nbsp; c\u0103&nbsp; defec\u0163iunile m\u0103rfii&nbsp; au&nbsp; ap\u0103rut&nbsp; ca&nbsp; urmare&nbsp; a&nbsp; \u00eenc\u0103lc\u0103rii&nbsp; de c\u0103tre cump\u0103r\u0103tori a regulilor de utilizare sau&nbsp; p\u0103strare.&nbsp; Consumatorul&nbsp; e&nbsp; \u00een&nbsp; drept&nbsp; s\u0103 participe&nbsp; la&nbsp; verificarea&nbsp; calit\u0103\u0163ii&nbsp; m\u0103rfii (efectuarea expertizei) personal&nbsp; sau prin reprezentantul s\u0103u.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Punctul 8. V\u00eenz\u0103torul, produc\u0103torul (\u00eentreprinderea&nbsp; ce&nbsp; \u00eendepline\u015fte func\u0163iile lor), \u00een cazul \u00een care consumatorul prezint\u0103 dovezi ce denot\u0103 defec\u0163iuni func\u0163ionale ale m\u0103rfii procurate, s\u00eent obliga\u0163i&nbsp; s\u0103 preschimbe&nbsp; imediat marfa \u00een cauz\u0103, dac\u0103 nu au argumente c\u0103 de aceste defecte e&nbsp; vinovat&nbsp; consumatorul, \u00een cazul necesit\u0103\u0163ii&nbsp; efectu\u0103rii controlului calit\u0103\u0163ii, \u00een termen de 14 zile de la \u00eenaintarea preten\u0163iilor, marfa se va supune unei expertize \u015fi dac\u0103 se confirm\u0103 calitatea ei neadecvat\u0103 \u015fi lipsa vinei cump\u0103r\u0103torului \u2013 s\u0103 asigure \u00eendeplinirea uneia dintre prevederile:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>a) \u00eenl\u0103turarea gratuit\u0103 a defec\u0163iunilor m\u0103rfii sau recuperarea cheltuielilor suportate la repara\u0163ia acestora;<\/li>\n\n\n\n<li>b) reducerea respectiv\u0103 a pre\u0163ului de cump\u0103rare a m\u0103rfii;<\/li>\n\n\n\n<li>c) preschimbarea gratuit\u0103 a m\u0103rfii cu o marf\u0103 similar\u0103 de calitate adecvat\u0103;<\/li>\n\n\n\n<li>f) preschimbarea cu o marf\u0103 similar\u0103 de alt model, recalcul\u00eendu-se, respectiv, pre\u0163ul de cump\u0103rare.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care durata procesului de stabilire a calit\u0103\u0163ii m\u0103rfii dep\u0103\u015fe\u015fte acest termen, \u00eenlocuirea&nbsp; ei se face conform \u00een\u0163elegerii dintre p\u0103r\u0163i.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regulile de returnare sau preschimbare a m\u0103rfii achizi\u021bionate de persoane juridice sunt prev\u0103zute de contractele \u00eencheiate cu acestea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reguli privind returnarea&nbsp; mijloacelor b\u0103ne\u0219ti (contravaloarea m\u0103rfii)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mijloacele b\u0103ne\u0219ti pot fi returnate Cump\u0103r\u0103torului \u00een modul \u00een care a fost efectuat\u0103 achitarea pentru Comand\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returnarea Cump\u0103r\u0103torului a mijloacelor b\u0103nesti se efectueaza integral, \u00een cazul \u00een care dekora.md nu este \u00een m\u0103sur\u0103, din motive tehnice, s\u0103 realizeze comanda, sau par\u021bial, \u00een cazul \u00een care comanda nu poate fi realizat\u0103 par\u021bial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care comanda nu a fost livrat\u0103 din vina Cump\u0103r\u0103torului (Cump\u0103r\u0103torul a refuzat comanda, nu a r\u0103spuns la apelul curierului, nu se afla la locul livr\u0103rii, adresa indicat\u0103 s-a dovedit a fi incorect\u0103, incomplet\u0103 sau inexistent\u0103), plata pentru livrare nu va fi returnat\u0103. Totodat\u0103, Cump\u0103r\u0103torul are urm\u0103toarele op\u021biuni: fie ridic\u0103 marfa de la magazinul fizic Dekora.md, fie achit\u0103 livrarea repetat\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mijloacele b\u0103ne\u0219ti achitate pentru produsele comandate \u0219i refuzate urmeaz\u0103 a fi returnate \u00een cazurile prev\u0103zute de legisla\u021bie, \u00een baza cererii argumentate, depuse de Cump\u0103r\u0103tor la una din filialele dekora.md.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cererea urmeaz\u0103 s\u0103 con\u021bin\u0103 urm\u0103toarele: motivul refuzului, num\u0103rul Comenzii, data pl\u0103\u021bii, datele de identificare, rechizitele bancare \u0219i datele de contact, precum \u0219i actele ce dovedesc achitarea Comenzii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returnarea mijloacelor b\u0103ne\u0219ti se efectueaz\u0103 de c\u0103tre \u201eSTARTGEN\u201d S.R.L \u00een termen de 1-7 zile lucr\u0103toare din momentul confirm\u0103rii cererii primite de la Cump\u0103r\u0103tor. \u201eSTARTGEN\u201d S.R.L nu poart\u0103 r\u0103spundere pentru re\u021binerile b\u0103ncii la returnarea mijloacelor b\u0103ne\u0219ti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul return\u0103rii mijloacelor b\u0103ne\u0219ti, toate comisioanele bancare vor fi acoperite din contul ini\u021biatorului returului.<\/p>","protected":false},"excerpt":{"rendered":"<p>Reguli de retur a m\u0103rfii \u0219i banilor Anularea Comenzii \u00cen cazul \u00een care dori\u0163i s\u0103 anula\u0163i o comand\u0103 care \u00eenca<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25738","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Procedura de returnare a m\u0103rfii \u0219i mijloacelor b\u0103ne\u0219ti &#8211; 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